Support

Questions, feedback or a problem with the app? Email support@get-clip.app with your iOS version and, if you can, a screenshot. We usually reply within two business days.

Where are my moments stored?

On your device, and in your personal iCloud if you turned on Backup in Settings. Clip has no servers that store your videos.

I bought Premium but features are locked

Open Settings and tap Restore purchases. Make sure you are signed in with the same Apple ID used for the purchase. If it still does not work, email us with your App Store receipt.

How do I cancel my subscription?

Subscriptions are managed by Apple: open the iOS Settings app, tap your name, then Subscriptions, then Clip. You keep Premium until the end of the paid period.

What does Premium include?

Soundtracks, 1080p and 4K export, moments up to 5 seconds, unlimited projects and recaps without a watermark.